Refund Policy

Transparent and just refund conditions for your assurance

Overview

At LeafThreadSeed, we recognize that plans can alter, and we are committed to providing equitable and clear refund provisions. This document details the circumstances in which refunds will be provided for yacht rental services.

Before booking your charter, please examine these refund terms meticulously. By confirming a charter with LeafThreadSeed, you are agreeing to these conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Entitled to: Full refund excluding transaction charges

Process Duration: 5-7 business days

Transaction Fee: £50 for credit card transactions

Prerequisites: Must be made in writing through email or telephone

24-72 Hours Before Charter

50% Refund

Qualified for: Half the total cost of the charter

Process Duration: 7-10 business days

Transaction Charge: £25 deducted from the amount returned

Prerequisites: A legitimate reason is required; admin fees are applicable

Less than 24 Hours Before Charter

No Refund

Eligible for: No reimbursement possible

Exception: Emergency situations may be taken into account

Alternate: A credit for hiring a yacht could be granted at our discretion

Prerequisites: Proof required for emergencies

Weather-Related Cancellations

Our Commitment to Safety

We prioritize safety above all. Should the weather be unsafe for navigation, as judged by our certified captain, we offer several alternatives:

  • Complete Reimbursement: Granted if rescheduling is unfeasible
  • Rearrangement: Change your booking to our next accessible slot without extra cost
  • Yacht Hire Credit: Issue of a credit note valid for one year from the original booking

Assessing Weather Conditions

Our assessment incorporates:

  • Analyzing wind speeds and trajectory
  • Survey of waves and maritime conditions
  • Visibility and precipitation outlook
  • Maritime alerts and directives
  • Expert captain's risk evaluation

Decision Timing: Decisions on weather cancellations are made at least 4 hours prior to the scheduled leave time.

Refunds for Medical Emergencies

Exceptional Scenarios

We are mindful that emergencies can occur. The incidents that may warrant exceptional measures include:

  • Instantaneous affliction or injury necessitating hospital admittance
  • Demise within the immediate kin
  • Forced military duty or urgent recall
  • Compulsory jury service or legal orders
  • Natural calamities disrupting travel

Providing Proof

For emergency refunding applications, please submit:

  • A medical certificate or hospital records
  • A certificate of death (where relevant)
  • Military dispatch orders
  • Legal notices or jury summons
  • Travel warnings or declarations of emergency

Processing: Requests supported with proper documents are processed within a duration of 3-5 working days.

Operational Cancellations

Technical Malfunctions

Should the chartered yacht experience irreparable operational failures:

  • Alternative Option: We will attempt to offer a yacht of similar quality
  • Total Reimbursement: Applicable if no substitute is available
  • Partial Reimbursement: Provided if the alternative yacht has dissimilar pricing
  • Consolation: Further reparation may be given for the inconvenience

Unavailable Crew

In the unlikely event our certified crew is unattainable:

  • A substitute crew will be sought when possible
  • Entire reimbursement if the yacht hire cannot proceed
  • Rearrangement at no surplus cost

Method for Refund Processing

Refund Method

Reimbursements will be returned via the initial payment method:

  • Credit/Debit Cards: 5-7 business days
  • Wire Transactions: 7-10 business days
  • Cash or Check: 3-5 business days

Transaction Charges

Handling Credit Cards

£50 for canceling 72 hours ahead of time

Bank Transfers

£25 for all bank transfer refunds

International Transactions

Extra charges may be incurred for international transfers

Credits for Yacht Chartering

Issuing Credits

Credits for future charters might be offered instead of refunds under certain conditions:

  • Cancellation with short notice (under 24 hours)
  • Weather-related changes
  • Voluntary rescheduling
  • Unanticipated operational issues

Credit Guidelines

  • Validity: Usable for one year from the issue date
  • Non-transferable: Cannot be passed on to other parties
  • Amount: For the entire value of the initially intended hire, void of handling fees
  • Application: Can be used for any upcoming yacht bookings
  • Irrevocable: There shall be no prolongations past twelve months

Compensation for Incomplete Services

Interruptions during Service

If the yacht rental is interrupted or ended early because of our own oversights:

  • A proportionate refund for the unenjoyed period
  • Credit for an identical future yacht rental
  • Complimentary offers or perks

Disruptions Due to Guests

Where a hire is cut short due to the behavior of those on board or breaches of safety:

  • No reimbursement for the part not used
  • Total payment is still required
  • There might be supplementary costs

Settling Disputes

Disagreeing with a refund verdict allows you to:

  • Appeal for deliberation by our management
  • Furnish further proof or details
  • Look for third-party mediation
  • Engage in legal action consistent with prevailing laws

How to Apply for a Refund

Step 1: Reach Out

Launch your application for a refund via:

Step 2: Submission of Details

Integrate the subsequent details in your refund appeal:

  • Confirmation code of the booking
  • Scheduled date and time of the charter
  • Motivation for the cancellation
  • Auxiliary documents (where necessary)
  • Chosen method of refund

Step 3: Evaluation and Processing

We will acknowledge your claim within one day, assess it per our policy, make a decision within two days, and execute confirmed refunds within the specified periods.

Additional Points of Note

  • All claims for reimbursement must be lodged in writing
  • Repayments are conducted in £ even if the initial payment was in a different currency
  • It is highly suggested to have travel insurance
  • This document is prone to amendments post a 30-day notification period
  • Refunds are subject to legally applicable taxes and rules

Getting in Touch

For inquiries or to initiate a refund request:

Refunds Department
LeafThreadSeed Marine Services Ltd.
Marina Bay Drive
Southampton SO14 3TG
United Kingdom

Phone: +44 23 8000 1234
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revision: August 21, 2023

Our refund policy is built on the pillars of fairness and transparency. We urge you to thoroughly review these conditions before reserving your charter and reach out to us with any concerns.